Our Guarantee
At BirdyChase Interactive Cat Toy, we truly believe that our plush cat toy is the best on the market. That’s why we offer a risk-free 30-day satisfaction guarantee, so you can shop with confidence.
Hassle-Free Returns
If, for any reason, your experience doesn’t meet your expectations, we’ll do everything we can to ensure you are 100% satisfied. You have 30 days from the date you receive your order to request a return, as long as the item is in its original condition: unused, unworn, with tags, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.
To initiate a return, simply contact us at shopbirdychase@gmail.com. We will send you a return shipping label along with instructions on how to return your item.
Important: Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you find that your item is defective, damaged, or incorrect, contact us immediately. We will assess the situation and do our best to correct the issue, including sending a replacement product if necessary.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or made-to-order products.
- Sale items.
- Personal care or hygiene products.
If you’re unsure about a specific item, please reach out to us before attempting a return.
Exchanges
The fastest way to get the item you want is to return the product you currently have and place a new order for the desired item. Once your return is accepted, we’ll provide you with a return shipping label to make the process easy.
Refunds
Once we receive and inspect your return, we’ll notify you of whether your refund has been approved or not. If approved, we will issue a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
EU 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason, without justification. As with our standard return policy, the item must be in its original condition: unused, unworn, with tags, and in its original packaging, along with your receipt or proof of purchase.
Contact Us
If you have any questions regarding returns, refunds, or our guarantee, our friendly support team is available 24/7 to assist you. Please contact us at shopbirdychase@gmail.com.